Receive your Ditto payments through Payoneer
WELCOME TO PAYONEER
Receiving payments is about to get a whole lot easier. Follow this step-by-step guide to join a network of over 4 million happy sellers, freelancers, artists, and shapers of our interconnected digital future.
SIGN UP NOWPAYMENT PROCESS
There are three steps to receiving your Ditto payments through Payoneer:
In the case of an unsuccessful payment, your funds will be immediately returned to Payoneer and you will be notified via email. The reason of failure will be noted in the email. You may be prompted to verify your banking details by submitting a bank statement or voided check.
Fill in your personal information as prompted to complete your registration
ASK QUESTIONS!
Got a Question? We’ve Got Your Back
At Payoneer, we strive to make everything as seamless and easy as can be. But naturally, you’re bound to have some questions. Luckily, we’re always here to help.
Our customer care center is open and available 24/7 to assist you in 16+ languages.
Contact Payoneer
CONTACT PAYONEER
General Questions
How do I update my personal details?
To update your personal details, please reach out to the customer care team. They will ask you to provide them with a government issued photo ID for the proof of change, along with a reason for the change (type in the name, change of name, change of relationship status, etc.)
Where can I track the status of my payment?
You can track your payment status within your Payoneer account. To do so, select “Activity” from the top-right corner of the menu-bar and select “Transactions” from the drop-down menu.
I’m missing a payment — now what?
Missing a payment? No problem. We’ll get to the bottom of it. A few things to take into consideration:
- Was the payment already issued by Believe Digital? If not – please contact them directly for further clarification
- Have enough business days passed? Keep in mind that every country has a standard amount of acceptable business days that it takes to issue payments. Ask yourself if this time has passed: If it hasn’t – don’t worry. Your payment will shortly land in your bank account. If the time has passed…
- Still missing a payment? Please contact customer care to ensure your banking details are correct. Be prepared to provide them with a bank statement or voided check dated less than three months back.
Why is my account locked?
If you enter incorrect login info more than three times in a row, your account will be locked temporarily for 30 minutes. Afterwards, it should unfreeze itself automatically.
If you do not recall your password, please reset. If you have any other password issues, or find yourself locked out of your account for an extended period of time, please contact the customer care team.
Do I have to choose a single method of payment? Or can I keep my account open to both the Prepaid Card and Bank Transfer simultaneously?
Yes – you have to choose a single method of payment and cannot keep your account open to both the Prepaid Card and Bank Transfer. However, should you choose the Prepaid Card method, you will have the option to withdraw payments from your Prepaid Card Mastercard to your bank account. View a tutorial of this process here
How can I switch my method of payment?
If you wish to switch your chosen method of payment, please contact our customer care team for assistance.
Where can I find support regarding Payoneer transactions?
Below, find tutorials for standard transactions you may need to carry out over time:
Prepaid Card Questions
Who can apply for a Payoneer Prepaid MasterCard®
The Payoneer Prepaid MasterCard® is only available for Individuals. It is not available for those who register as a “Company” during the Payoneer signup process.
If I choose to be paid via prepaid card, what fees will I be charged?
If you choose to be paid via prepaid card, you will be charged a fee of $3 per transfer. Other fees may apply for the card usage. For more information, please refer to the fees displayed on the registration page.
How do I activate my prepaid card?
The Payoneer card can only be activated once you have received it. You can activate your
card either in your Payoneer online account or via the automatic phone line.
To activate your card online:
- Log in to your online account.
- Once you log in, you will see a drop-down menu at the top of the screen listing the Payoneer Cards associated with your account. Please make sure that the correct card is selected by confirming the last 4 digits of the card number.
- Click on "To view your status and activate your card – click here!"
- Follow the on-screen instructions to activate your card.
For further step-by-step instruction, please visit our how-to video page.
To activate your card via telephone:
Call the phone activation service at 1-888-802-4442 (within the US) or 1-646-386-2392 (international).
Can I use the Payoneer card with no balance/funds?
No. The Payoneer card is a debit card, and therefore cannot be used without prior funding. Please make sure that your card is funded before using it.
How do I order a new Payoneer Prepaid MasterCard® if my card has expired/about to expire?
If you are an active user of the card, you will have the option to renew your card ahead of its expiration date. The option to do so will automatically appear in your Payoneer account 90 days ahead of expiration
Here’s the process:
- Sign into your Payoneer account
- After signing in, select “settings” and then “card management”
- Select the card that you wish to order and click “order now”
Once you have submitted the requested information a new card will be ordered for you free of charge. Your current card will remain enabled until you receive and activate the new card. Once activated, your account balance and payment methods will be automatically transferred to the new card.
Please note: If your card doesn't have balance and hasn't been used for a longer period of time, you will not see an option to order a new card.
What should I do if I believe my card was stolen/lost?
If you believe that your Payoneer Prepaid MasterCard® has been lost or stolen, please contact us as soon as possible for further assistance.
Can I have more than one Payoneer Prepaid Card?
Payoneer only allows its account holders to have one active card per currency.
How do I file a dispute for an unauthorized transaction/service I did not receive?
We recommend to first try and solve this issue with the merchant.
Please contact the merchant and ask them to refund you the amount in question. If you are not able to solve this issue with them, please contact us and explain your correspondence with the merchant so we can further assist you.
What should I do if there is a transaction on my Payoneer Prepaid Card that I didn't approve?
If you do not recognize a charge on your Payoneer Prepaid MasterCard®, we suggest that you first contact the merchant who charged your card in order to receive further details regarding the transaction.
If you believe that your card has been compromised or used fraudulently, please contact us as soon as possible for further assistance.
Bank Transfer Questions
How can I change my bank details?
In order to change your bank details, you will need to reach out to our customer care team. Be prepared to provide them with a reason for the requested change along with a bank statement, voided check, or a screenshot to. Your online bank account with all relevant banking details.
Once you provide the needed information and documentation, our customer care team will update your bank account details.
If I choose to be paid via bank transfer, what fees will I be charged?
If you choose to be paid via bank transfer, your fees will vary based on whether the payment being made is done via a SWIFT or local route. Refer to the table below to better understand the fee structure:
|
Payoneer Fees |
Other Fees |
Delivery Time |
| Local Route |
$3 (or €3/£3) + 2% conversion fee (over market rate) |
No other fees |
The payment (in your local currency) will arrive in your bank account within 1 to 3 business days. |
| SWIFT Route |
No fees |
Intermediary or correspondent bank fees will likely apply on any SWIFT transfer. Payoneer cannot control, modify, or omit such fees. |
The payment may take up to 4-7 business days to arrive in your bank account, depending on the destination country |
How can I add special characters to my bank account details?
You may be restricted from inputing special characters (like: '.', '*', '/', '#' etc...) during registration. Should this be the case, please still complete the registration as requested. Once complete, please contact our customer care through this link, submit a copy of your recent bank statement, and request (without the special characters) to update your bank details so that they match those in the provided document.
I need to provide my bank with a payment transfer confirmation. Where can I find one?
Please contact customer care to request a payment transfer confirmation.
Can I apply to receive payments to a bank account not in my name?
If you wish to be paid via bank transfer, you must provide a bank account in your name or an account that you own. If you own an account that is not in your name, we may request that you provide supporting account ownership documentation.
Why am I still inactive after registration?
As a tightly-regulated company in the financial space, Payoneer must comply with the rules and regulations imposed by multiple governments, MasterCard®, and global banking partners in order to protect clients' funds and prevent money laundering. Accordingly, this process may take time and account holders may be required to submit specific documentation that will assist in ensuring the safety and security of all transactions made via Payoneer. Please allow some time for processing post registration, and look out for email communications from Payoneer with updates.
Where can I find Payoneer’s emails?
You should receive communications from Payoneer via email post registration. If you are not receiving these emails, please scan both your inbox and spam folders for the lost files. If some time has passed and you still haven’t received any communications, please reach out to customer care for assistance.
MOST COMMON QUESTIONS - UNLOCKED
Step 1
Onboarding
Step 2
Payment Process
Step 3
Support Process
Step 4
FAQs
For the second step of registration, you will need to complete your contact details If registering as an individual, you will need to input your personal phone number and mailing address. If registering as a company, you will need to input the address at which your company is incorporated, along with your business phone number.
For the first step of registration, you will need to clarify whether you are registering to Payoneer as an “individual” or a “company.” Fill out all of the fields that follow (name, email address, DOB) as prompted.
Note that the email address which you submit will become your Payoneer username, to which you will receive all communications related to your payments and Payoneer account.
Also keep in mind that the information provided will be scanned and reviewed by our KYC engines*, and you may be prompted to provide additional documentation for verification.
*As a tightly-regulated company in the financial space, Payoneer must comply with the rules and regulations imposed by multiple governments, MasterCard®, and global banking partners in order to protect clients' funds and prevent money laundering. Accordingly, account holders may be required to submit specific documentation that will assist in ensuring the safety and security of all transactions made via Payoneer. As part of the process, the following documentation may be requested of you: A copy of your ID, a Certificate of Incorporation, a Utility Bill, a Bank Statement, etc.)
For the third step of registration, you will be prompted to choose your password and security question for user verification.
The final step of registration will require you to submit your banking details. Note that the fields will adapt according to your selected banking country and currency of choice to accommodate the requirements of our local banking partners.
You will get paid in your local currency.
Please ensure that ALL details shared are accurate and up to date. Incorrect banking details will result in delayed or failed transfers
Once you complete all fields, look over our Terms & Conditions, Privacy & Cookie Policy, and our Pricing & Fees.
Payment Request
Request a payment from your Ditto payment page
Payment Approval
A Ditto finance representative will approve your request
Payment Transfer
Once approved, the payment will be transferred through Payoneer
ONBOARDING
Choose your preferred payment method (prepaid card or bank transfer) from the screen as prompted.
Choose Payoneer as your method of payment on Ditto’s payment page.
The first step of onboarding will require you to choose your preferred payment method. You will have the option to choose between bank transfer or prepaid card. Regardless of your preferred payment method, you will have the option to choose between getting paid in your local currency, or in the currency of your contracts with Ditto.
If you are a musician that is between 16-18 years of age, please only select the bank transfer option.
Should you choose to be paid via bank transfer, you will be prompted to identify the country in which your bank account is based.
Already have a Payoneer account? Great! Select that option beneath the main header of the onboarding stage – and save yourself the hassle of a repeated registration.
Choose your payment method
Register with Payoneer
MOST COMMON QUESTIONS – UNLOCKED
How do I update my personal details?
To update your personal details, please reach out to the customer care team. They will ask you to provide them with a government issued photo ID for the proof of change, along with a reason for the change (type in the name, change of name, change of relationship status, etc.)
Where can I track the status of my payment?
You can track your payment status within your Payoneer account. To do so, select “Activity” from the top-right corner of the menu-bar and select “Transactions” from the drop-down menu.
I’m missing a payment — now what?
Missing a payment? No problem. We’ll get to the bottom of it. A few things to take into consideration:
- Was the payment already issued by Believe Digital? If not – please contact them directly for further clarification
- Have enough business days passed? Keep in mind that every country has a standard amount of acceptable business days that it takes to issue payments. Ask yourself if this time has passed: If it hasn’t – don’t worry. Your payment will shortly land in your bank account. If the time has passed…
- Still missing a payment? Please contact customer care to ensure your banking details are correct. Be prepared to provide them with a bank statement or voided check dated less than three months back.
Why is my account locked?
If you enter incorrect login info more than three times in a row, your account will be locked temporarily for 30 minutes. Afterwards, it should unfreeze itself automatically.
If you do not recall your password, please reset. If you have any other password issues, or find yourself locked out of your account for an extended period of time, please contact the customer care team.
Do I have to choose a single method of payment? Or can I keep my account open to both the Prepaid Card and Bank Transfer simultaneously?
Yes – you have to choose a single method of payment and cannot keep your account open to both the Prepaid Card and Bank Transfer. However, should you choose the Prepaid Card method, you will have the option to withdraw payments from your Prepaid Card Mastercard to your bank account. View a tutorial of this process here
How can I switch my method of payment?
If you wish to switch your chosen method of payment, please contact our customer care team for assistance.
Where can I find support regarding Payoneer transactions?
Below, find tutorials for standard transactions you may need to carry out over time:
How can I change my bank details?
In order to change your bank details, you will need to reach out to our customer care team. Be prepared to provide them with a reason for the requested change along with a bank statement, voided check, or a screenshot to. Your online bank account with all relevant banking details.
Once you provide the needed information and documentation, our customer care team will update your bank account details.
If I choose to be paid via bank transfer, what fees will I be charged?
If you choose to be paid via bank transfer, your fees will vary based on whether the payment being made is done via a SWIFT or local route. Refer to the table below to better understand the fee structure:
|
Payoneer Fees |
Other Fees |
Delivery Time |
| Local Route |
$3 (or €3/£3) + 2% conversion fee (over market rate) |
No other fees |
The payment (in your local currency) will arrive in your bank account within 1 to 3 business days. |
| SWIFT Route |
No fees |
Intermediary or correspondent bank fees will likely apply on any SWIFT transfer. Payoneer cannot control, modify, or omit such fees. |
The payment may take up to 4-7 business days to arrive in your bank account, depending on the destination country |
How can I add special characters to my bank account details?
You may be restricted from inputing special characters (like: '.', '*', '/', '#' etc...) during registration. Should this be the case, please still complete the registration as requested. Once complete, please contact our customer care through this link, submit a copy of your recent bank statement, and request (without the special characters) to update your bank details so that they match those in the provided document.
I need to provide my bank with a payment transfer confirmation. Where can I find one?
Please contact customer care to request a payment transfer confirmation.
Can I apply to receive payments to a bank account not in my name?
If you wish to be paid via bank transfer, you must provide a bank account in your name or an account that you own. If you own an account that is not in your name, we may request that you provide supporting account ownership documentation.
Why am I still inactive after registration?
As a tightly-regulated company in the financial space, Payoneer must comply with the rules and regulations imposed by multiple governments, MasterCard®, and global banking partners in order to protect clients' funds and prevent money laundering. Accordingly, this process may take time and account holders may be required to submit specific documentation that will assist in ensuring the safety and security of all transactions made via Payoneer. Please allow some time for processing post registration, and look out for email communications from Payoneer with updates.
Where can I find Payoneer’s emails?
You should receive communications from Payoneer via email post registration. If you are not receiving these emails, please scan both your inbox and spam folders for the lost files. If some time has passed and you still haven’t received any communications, please reach out to customer care for assistance.
Who can apply for a Payoneer Prepaid MasterCard®
The Payoneer Prepaid MasterCard® is only available for Individuals. It is not available for those who register as a “Company” during the Payoneer signup process.
If I choose to be paid via prepaid card, what fees will I be charged?
If you choose to be paid via prepaid card, you will be charged a fee of $3 per transfer. Other fees may apply for the card usage. For more information, please refer to the fees displayed on the registration page.
How do I activate my prepaid card?
The Payoneer card can only be activated once you have received it. You can activate your
card either in your Payoneer online account or via the automatic phone line.
To activate your card online:
- Log in to your online account.
- Once you log in, you will see a drop-down menu at the top of the screen listing the Payoneer Cards associated with your account. Please make sure that the correct card is selected by confirming the last 4 digits of the card number.
- Click on "To view your status and activate your card – click here!"
- Follow the on-screen instructions to activate your card.
For further step-by-step instruction, please visit our how-to video page.
To activate your card via telephone:
Call the phone activation service at 1-888-802-4442 (within the US) or 1-646-386-2392 (international).
Can I use the Payoneer card with no balance/funds?
No. The Payoneer card is a debit card, and therefore cannot be used without prior funding. Please make sure that your card is funded before using it.
How do I order a new Payoneer Prepaid MasterCard® if my card has expired/about to expire?
If you are an active user of the card, you will have the option to renew your card ahead of its expiration date. The option to do so will automatically appear in your Payoneer account 90 days ahead of expiration
Here’s the process:
- Sign into your Payoneer account
- After signing in, select “settings” and then “card management”
- Select the card that you wish to order and click “order now”
Once you have submitted the requested information a new card will be ordered for you free of charge. Your current card will remain enabled until you receive and activate the new card. Once activated, your account balance and payment methods will be automatically transferred to the new card.
Please note: If your card doesn't have balance and hasn't been used for a longer period of time, you will not see an option to order a new card.
What should I do if I believe my card was stolen/lost?
If you believe that your Payoneer Prepaid MasterCard® has been lost or stolen, please contact us as soon as possible for further assistance.
Can I have more than one Payoneer Prepaid Card?
Payoneer only allows its account holders to have one active card per currency.
How do I file a dispute for an unauthorized transaction/service I did not receive?
We recommend to first try and solve this issue with the merchant.
Please contact the merchant and ask them to refund you the amount in question. If you are not able to solve this issue with them, please contact us and explain your correspondence with the merchant so we can further assist you.
What should I do if there is a transaction on my Payoneer Prepaid Card that I didn't approve?
If you do not recognize a charge on your Payoneer Prepaid MasterCard®, we suggest that you first contact the merchant who charged your card in order to receive further details regarding the transaction.
If you believe that your card has been compromised or used fraudulently, please contact us as soon as possible for further assistance.
